回答日常问题
根据审核后的产品、常见问题和政策，以马来语、英语和中文回答。Lumo 会说明自己是 AI，并把不确定的问题交给员工。回答仍需监督。
常见问题
关于 Lumo 的常见问题
开始使用前，了解设置、用量及重要条款。
自行设置工作区、审核知识与网站免设置费。先进行有限私人预览，准备启用时授权 Stripe 自动续费并支付首月。可选 RM 499 代办设置：确认范围、付款、在七个可用日内审核交付（50 次 AI 回复和 5 次图片分析），明确验收后支付首月。WhatsApp 需资格检查与协助连接。查看开始使用。
一次成功的完整 AI 回答计一次，人工回复及失败尝试不计量。超用默认关闭，须有预付余额、支出上限及图片分析独立授权。查看套餐与用量。
设置时会检查现有 WhatsApp 号码资格、手机应用共存及同步。员工可在需要时接手对话，员工回复后 AI 会暂停回答。 了解渠道与人工接手
按月预付，无最低合约期，取消后可用至已付周期结束。未使用的套餐额度不结转或退款，未消费的预付现金可申请退款。若无法交付约定设置范围，会退还设置费。 计费与取消条款
会话保留期依套餐而定，服务结束后有 30 天导出窗口，之后删除数据。开始使用前会确认服务商、处理地区以及保留、导出和删除规则。 比较保留期
核心功能
根据审核知识回答重复咨询，把决定交给员工，在工作区管理资料、会话、用量与账单。可自行设置或选择协助。
重要决定交给员工
统一处理网站和合资格 WhatsApp 咨询。库存、最终价格、付款和订单由员工接手。标准范围不包含营销群发或交易自动化。
自选设置，自主管理
自行添加审核知识与规则，或选择 RM499 设置协助。在工作区管理知识、会话、用量与账单。先私人预览，准备就绪时通过 Stripe 支付首月。
回答日常问题
根据审核后的产品、常见问题和政策，以马来语、英语和中文回答。Lumo 会说明自己是 AI，并把不确定的问题交给员工。回答仍需监督。
重要决定交给员工
统一处理网站和合资格 WhatsApp 咨询。库存、最终价格、付款和订单由员工接手。标准范围不包含营销群发或交易自动化。
自选设置，自主管理
自行添加审核知识与规则，或选择 RM499 设置协助。在工作区管理知识、会话、用量与账单。先私人预览，准备就绪时通过 Stripe 支付首月。
月费套餐，自选设置方式
一个品牌的网站与合资格 WhatsApp 号码共享套餐额度。自行设置免费，RM499 代办设置可选。额外用量默认关闭。
通过 Stripe 按月预付。自行设置免费；WhatsApp 资格与连接另行检查，超额使用默认关闭。
自行设置
免设置费
自行配置网站聊天。月费从 RM249 起，准备启用时再付款。
- 创建账户与工作区。
- 添加审核知识与回复规则，进行有限的私人预览。
- 检查网站就绪状态，选择套餐并授权 Stripe 自动续费。启用前支付首月费用。
- WhatsApp 需资格检查与协助连接，不保证即时启用。
让 Nodesify 为您设置
RM499 · 可选，一次性
按约定标准范围提供代办设置，之后订阅所选月费套餐。
- 确认范围，再支付 RM499 设置费。
- 我们准备知识、网站与符合资格的渠道。
- 交付后享有七个可用日审核，最多 50 次 AI 回复与 5 次图片分析。
- 明确验收后，再支付首月费用并启用。
可选代办设置
包含最多 4 小时配置、50 项产品或服务和 50 条常见问题。需要单独解释的变体分别计数。您提供准确内容、可读取资料和访问权限。配置包含 20 个约定验收场景、1 轮汇总修改和最多 30 分钟在线培训。额外内容、OCR、账号恢复、复杂迁移和集成另行安排。
RM 499一次性 · 已约定的标准范围
- 月度套餐
Starter
RM 249/月7,000 AI 回复 · 200 图片分析网站聊天 · 1 个 WhatsApp 号码 · 1 个机器人 · 会话无活动 90 天后删除。
- 月度套餐
Growth
RM 499/月15,000 AI 回复 · 500 图片分析网站聊天 · 2 个 WhatsApp 号码 · 2 个机器人 · 会话无活动 180 天后删除。
- 月度套餐
Scale
RM 999/月30,000 AI 回复 · 2,000 图片分析网站聊天 · 5 个 WhatsApp 号码 · 3 个机器人 · 会话无活动 365 天后删除。
包含日常支持
每月包含一批最多 30 分钟的知识更新协助，计入每月 1 小时日常服务。额外工作须获批准，按 RM 120/小时收费，最低 30 分钟。平台故障不收费。支持时间为马来西亚工作日 09:00–18:00，公共假期除外。一个工作日内初步回复，不承诺固定解决时间或全天候人工支持。
开始设置
创建工作区，添加审核资料并私人预览。准备启用时通过 Stripe 支付首月费用，或选择 RM499 代办设置。
Buying guide · Reviewed English edition
Answer routine questions and keep staff in control
Small teams answering repeated questions about products, hours and business policies.
- What you buy
- A monthly SaaS plan. Set up your workspace yourself or choose optional assisted setup.
- Current access
- The public Lumo website offers workspace signup, preview and a separate paid-activation step. Channel activation depends on eligibility and the current workspace checks.
- Expected output
- A business-knowledge assistant with usage limits and staff control of exceptions.
- Price and scope
- Plans start at RM 249/month. Optional assisted setup is RM 499 within its stated limits.
Follow the work
Lumo homepage captured on 12 October 2026, with the setup labels used at that time. The conversation is illustrative, not a customer transcript. The current live offer was reviewed on 22 October 2026 and includes self-service setup. These examples do not measure resolution rates.
Prepare approved answers
The business owner provides current product information, hours, FAQs and policies. Review the source text before the assistant uses it.
Review point: Business knowledge and product setup
Preview and review
Try ordinary questions, missing information and image questions. Check the answer against its approved source and decide when staff must take over.
Review point: Preview before activation
Operate and improve
Complete the activation checks for an eligible channel. Assign staff to exceptions, correct outdated knowledge and review reply and image usage.
Review point: Channel activation, staff handling and usage
What the examples mean
- Approved question
- Illustrative: “When are you open?” Use the approved hours. If the knowledge has no holiday exception, avoid inventing one and ask staff.
- Uncertain stock
- Illustrative: “Is the blue size available today?” A catalogue is not live inventory. Staff must confirm stock unless an agreed inventory source is connected.
- Image question
- Illustrative: a shopper sends a product photo. Use it to understand the question, then confirm the item and policy from approved information. An image does not establish price, authenticity or stock.
- Staff decisions
- Refund approvals, discounts, payment verification, complaints and other exceptions stay with staff. Agree who responds when the assigned person is unavailable.
Prepare for the next step
- Approved catalogue, FAQs, hours and return or delivery policies.
- A staff owner, required languages and representative customer questions.
- Website and channel access, plus current WhatsApp account information for eligibility checks.
- For assisted setup: up to 50 products, 50 FAQs and 30,000 source-text characters within the agreed setup limits.
Create a workspace → add approved knowledge → preview sample questions → review the selected plan and activation conditions → activate an eligible channel → review exceptions and usage. Optional assisted setup adds agreed preparation, scenario review, one correction round and handover training.
Questions before you proceed
Do I need to pay for setup?
The current public product offers self-service setup without a setup fee. Optional RM 499 assistance has a defined scope. Monthly service and any separate custom work still have their own charges.
How should I estimate a plan?
Use expected enquiries × assumed AI replies per enquiry. For example, 1,000 enquiries × 3 replies = 3,000 replies, before image use. This is a planning assumption, not a resolution or sales forecast. Starter includes 7,000 replies and 200 images per month.
What counts toward the allowance?
Replies and conversations are different units. Image processing has its own allowance and may also use a reply. Review current usage, stop behavior, optional extra usage and any external provider charges before activation. Do not assume unlimited replies or automatic top-ups.
Can I use my current WhatsApp number?
Check eligibility and the supported connection arrangement before making changes to your current account. An included WhatsApp allowance does not guarantee every account, number or coexistence setup will qualify.
Who fixes an incorrect answer?
The business owner keeps source information accurate. Staff should correct outdated prices or policies and review sample answers again. Uncertain requests need a named human owner, including an offline procedure.
What does the setup text limit mean?
The limit is 30,000 characters of source knowledge, not words. Agree the counting and import rules before supplying large files. Standard assisted setup also limits the number of web pages or text files.
Does preview acceptance prove production results?
No. Sample scenarios check the agreed behavior. Real channel delivery, permissions, limits and staff handover need their own checks. A generated reply alone does not demonstrate a resolved enquiry.