Answer everyday questions
Use approved products, FAQs and policies for Malay, English and Chinese answers. Lumo identifies itself as AI and passes uncertain questions to staff. Answers still need oversight.
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AI Customer Support
Nodesify Lumo
Less repetitive customer support. On your website and WhatsApp.
AI answers from your approved business information. Your staff handles the decisions. Built for Malaysian stores, retailers and florists.
Set up yourself or choose RM499 done-for-you setup
Frequently Asked Questions
Questions about Lumo
Setup, usage and the details to know before you start.
Set up your workspace, approved knowledge and website yourself with no setup fee. Try a limited private preview, then authorize recurring Stripe payments and pay the first month when ready to activate. Or choose optional RM 499 done-for-you setup: agree scope, pay setup, review delivery for seven usable days (50 AI replies and 5 image analyses), explicitly accept, then pay the first month. WhatsApp requires eligibility checks and assisted connection. See how to get started.
Each successful complete AI answer counts once, and image analysis also uses a reply. Extra usage is off by default and requires your approval, prepaid funds and a spending cap. See plans and usage details.
We check whether your number supports Lumo and continued use of your existing WhatsApp app before activation. Staff can take over uncertain questions, stock, payments and orders, pausing AI replies. Explore Lumo’s channels and staff handover.
Pay monthly in advance with no minimum term, and keep access through your paid period if you cancel. Unused plan allowances do not roll over or receive refunds, but unspent prepaid cash may be refunded. We refund setup if we cannot deliver the agreed scope. See billing and cancellation terms.
Conversation retention depends on your plan, with a 30-day export window after service ends before business-data deletion. We confirm providers, processing regions and deletion arrangements during setup. Compare plan retention periods.
Key Capabilities
Answer repeat enquiries from approved knowledge, hand decisions to staff, and manage knowledge, conversations, usage and billing. Set up yourself or choose optional help.
Keep your staff in control
Bring website and eligible WhatsApp enquiries together. Staff takes over live stock, final prices, payments and orders. Marketing broadcasts and transaction automation are outside the standard scope.
Get started your way
Add approved knowledge and rules yourself, preview privately and pay your first month through Stripe when ready. Optional RM499 setup help covers the agreed scope. Manage knowledge, conversations, usage and billing in your workspace.
Answer everyday questions
Use approved products, FAQs and policies for Malay, English and Chinese answers. Lumo identifies itself as AI and passes uncertain questions to staff. Answers still need oversight.
Keep your staff in control
Bring website and eligible WhatsApp enquiries together. Staff takes over live stock, final prices, payments and orders. Marketing broadcasts and transaction automation are outside the standard scope.
Get started your way
Add approved knowledge and rules yourself, preview privately and pay your first month through Stripe when ready. Optional RM499 setup help covers the agreed scope. Manage knowledge, conversations, usage and billing in your workspace.
Monthly plans. Setup your way.
One brand, one website and eligible WhatsApp numbers share each plan’s allowances. Self-service has no setup fee; done-for-you setup is optional at RM499.
Pay monthly in advance through Stripe. Self-service has no setup fee. WhatsApp eligibility and connection are checked separately; extra usage is off by default.
Set it up yourself
No setup fee
Configure your website chat yourself. Monthly plans start at RM249; pay when you are ready to activate.
- Create your account and workspace.
- Add approved knowledge and reply rules, then try a limited private preview.
- Check website readiness, choose a plan and authorize recurring Stripe payment. Pay the first month before activation.
- WhatsApp requires an eligibility check and assisted connection; activation is not instant.
Let Nodesify set it up
RM499 · optional, one-time
Done-for-you setup within the agreed standard scope, followed by your chosen monthly subscription.
- Agree the scope, then pay the RM499 setup fee.
- We prepare your knowledge, website and eligible channels.
- Review delivery for seven usable days, with up to 50 AI replies and 5 image analyses.
- Explicitly accept the setup, then pay the first month before activation.
Optional done-for-you setup
Includes up to 4 hours of setup, 50 products or services, and 50 FAQs. Variants needing separate explanations count separately. You supply accurate content, readable sources, and access. Setup includes 20 agreed acceptance scenarios, 1 consolidated correction round, and up to 30 minutes of online training. Extra content, OCR, account recovery, complex migrations, and integrations are separate.
RM 499Optional · one-time · agreed standard scope
- Monthly plans
Starter
RM 249/month7,000 AI replies · 200 image analysesWebsite chat · 1 WhatsApp number · 1 bot · 90-day inactive conversation retention.
- Monthly plans
Growth
RM 499/month15,000 AI replies · 500 image analysesWebsite chat · 2 WhatsApp numbers · 2 bots · 180-day inactive conversation retention.
- Monthly plans
Scale
RM 999/month30,000 AI replies · 2,000 image analysesWebsite chat · 5 WhatsApp numbers · 3 bots · 365-day inactive conversation retention.
Support included
One knowledge-update batch of up to 30 minutes within 1 hour of routine service each month. Extra work: RM 120/hour, minimum 30 minutes, with approval. Platform faults are not charged. Support: weekdays 09:00–18:00 Malaysian time, excluding public holidays. Initial reply within one working day, with no fixed resolution time or staffed 24/7 coverage.
Start setting up
Create your workspace, add approved information and preview privately. Pay your first month through Stripe when ready to activate, or choose RM499 done-for-you setup.
Buying guide · Reviewed English edition
Answer routine questions and keep staff in control
Small teams answering repeated questions about products, hours and business policies.
- What you buy
- A monthly SaaS plan. Set up your workspace yourself or choose optional assisted setup.
- Current access
- The public Lumo website offers workspace signup, preview and a separate paid-activation step. Channel activation depends on eligibility and the current workspace checks.
- Expected output
- A business-knowledge assistant with usage limits and staff control of exceptions.
- Price and scope
- Plans start at RM 249/month. Optional assisted setup is RM 499 within its stated limits.
Follow the work
Lumo homepage captured on 12 October 2026, with the setup labels used at that time. The conversation is illustrative, not a customer transcript. The current live offer was reviewed on 22 October 2026 and includes self-service setup. These examples do not measure resolution rates.
Prepare approved answers
The business owner provides current product information, hours, FAQs and policies. Review the source text before the assistant uses it.
Review point: Business knowledge and product setup
Preview and review
Try ordinary questions, missing information and image questions. Check the answer against its approved source and decide when staff must take over.
Review point: Preview before activation
Operate and improve
Complete the activation checks for an eligible channel. Assign staff to exceptions, correct outdated knowledge and review reply and image usage.
Review point: Channel activation, staff handling and usage
What the examples mean
- Approved question
- Illustrative: “When are you open?” Use the approved hours. If the knowledge has no holiday exception, avoid inventing one and ask staff.
- Uncertain stock
- Illustrative: “Is the blue size available today?” A catalogue is not live inventory. Staff must confirm stock unless an agreed inventory source is connected.
- Image question
- Illustrative: a shopper sends a product photo. Use it to understand the question, then confirm the item and policy from approved information. An image does not establish price, authenticity or stock.
- Staff decisions
- Refund approvals, discounts, payment verification, complaints and other exceptions stay with staff. Agree who responds when the assigned person is unavailable.
Prepare for the next step
- Approved catalogue, FAQs, hours and return or delivery policies.
- A staff owner, required languages and representative customer questions.
- Website and channel access, plus current WhatsApp account information for eligibility checks.
- For assisted setup: up to 50 products, 50 FAQs and 30,000 source-text characters within the agreed setup limits.
Create a workspace → add approved knowledge → preview sample questions → review the selected plan and activation conditions → activate an eligible channel → review exceptions and usage. Optional assisted setup adds agreed preparation, scenario review, one correction round and handover training.
Questions before you proceed
Do I need to pay for setup?
The current public product offers self-service setup without a setup fee. Optional RM 499 assistance has a defined scope. Monthly service and any separate custom work still have their own charges.
How should I estimate a plan?
Use expected enquiries × assumed AI replies per enquiry. For example, 1,000 enquiries × 3 replies = 3,000 replies, before image use. This is a planning assumption, not a resolution or sales forecast. Starter includes 7,000 replies and 200 images per month.
What counts toward the allowance?
Replies and conversations are different units. Image processing has its own allowance and may also use a reply. Review current usage, stop behavior, optional extra usage and any external provider charges before activation. Do not assume unlimited replies or automatic top-ups.
Can I use my current WhatsApp number?
Check eligibility and the supported connection arrangement before making changes to your current account. An included WhatsApp allowance does not guarantee every account, number or coexistence setup will qualify.
Who fixes an incorrect answer?
The business owner keeps source information accurate. Staff should correct outdated prices or policies and review sample answers again. Uncertain requests need a named human owner, including an offline procedure.
What does the setup text limit mean?
The limit is 30,000 characters of source knowledge, not words. Agree the counting and import rules before supplying large files. Standard assisted setup also limits the number of web pages or text files.
Does preview acceptance prove production results?
No. Sample scenarios check the agreed behavior. Real channel delivery, permissions, limits and staff handover need their own checks. A generated reply alone does not demonstrate a resolved enquiry.