Nodesify Lumo

What you buy

A monthly SaaS plan. Set up your workspace yourself or choose optional assisted setup.

Current access

The public Lumo website offers workspace signup, preview and a separate paid-activation step. Channel activation depends on eligibility and the current workspace checks.

Expected output

A business-knowledge assistant with usage limits and staff control of exceptions.

Price and scope

Plans start at RM 249/month. Optional assisted setup is RM 499 within its stated limits.

Follow the work

Lumo homepage captured on 12 October 2026, with the setup labels used at that time. The conversation is illustrative, not a customer transcript. The current live offer was reviewed on 22 October 2026 and includes self-service setup. These examples do not measure resolution rates.

1. Prepare approved answers

   The business owner provides current product information, hours, FAQs and policies. Review the source text before the assistant uses it.

   Review point: Business knowledge and product setup

2. Preview and review

   Try ordinary questions, missing information and image questions. Check the answer against its approved source and decide when staff must take over.

   Review point: Preview before activation

3. Operate and improve

   Complete the activation checks for an eligible channel. Assign staff to exceptions, correct outdated knowledge and review reply and image usage.

   Review point: Channel activation, staff handling and usage

What the examples mean

Approved question

Illustrative: “When are you open?” Use the approved hours. If the knowledge has no holiday exception, avoid inventing one and ask staff.

Uncertain stock

Illustrative: “Is the blue size available today?” A catalogue is not live inventory. Staff must confirm stock unless an agreed inventory source is connected.

Image question

Illustrative: a shopper sends a product photo. Use it to understand the question, then confirm the item and policy from approved information. An image does not establish price, authenticity or stock.

Staff decisions

Refund approvals, discounts, payment verification, complaints and other exceptions stay with staff. Agree who responds when the assigned person is unavailable.

Prepare for the next step

• Approved catalogue, FAQs, hours and return or delivery policies.
• A staff owner, required languages and representative customer questions.
• Website and channel access, plus current WhatsApp account information for eligibility checks.
• For assisted setup: up to 50 products, 50 FAQs and 30,000 source-text characters within the agreed setup limits.

Create a workspace → add approved knowledge → preview sample questions → review the selected plan and activation conditions → activate an eligible channel → review exceptions and usage. Optional assisted setup adds agreed preparation, scenario review, one correction round and handover training.

Questions before you proceed