根據批准資料回答
以您批准的產品、常見問題及政策資料，用馬來語、英語和中文回答。不確定的問題交給員工。
常見問題
Lumo 常見問題
開始前需要了解的事項。
自行設定工作區、審核知識及網站免設定費。先進行有限私人預覽，準備啟用時授權 Stripe 自動續費並支付首月。可選 RM 499 代辦設定：確認範圍、付款、在七個可用日內審核交付（50 次 AI 回覆及 5 次圖片分析），明確驗收後支付首月。WhatsApp 須資格檢查及協助連接。查看開始使用。
每個成功完成的完整 AI 回答計一次；員工回覆及失敗嘗試不計。超額使用預設關閉，須有預付餘額、支出上限及圖片分析獨立授權。查看計劃與用量。
設定時會檢查現有 WhatsApp 號碼資格、手機應用程式共用及同步。員工可在有需要時接手對話，員工回覆後 AI 會暫停回答。 了解渠道與人工接手
按月預付，沒有最低合約期，取消後可用至已付費週期結束。未使用的計劃額度不累積至下月或退款，未使用的預付現金可申請退款。如無法交付約定設定範圍，會退回設定費。 收費與取消條款
對話保留期按計劃而定，服務結束後有 30 天匯出期，其後刪除資料。開始使用前會確認供應商、處理地區及保留、匯出和刪除安排。 比較保留期
核心功能
根據審核知識回答重複查詢，把決定交給員工，在工作區管理資料、對話、用量及帳單。可自行設定或選擇協助。
網站與 WhatsApp，支援人工接手
透過網站和符合條件的 WhatsApp 服務客戶。庫存、訂單、付款及交易決定由員工處理。
自選設定，自主管理
自行加入審核知識及規則，或選擇 RM499 設定協助。在工作區管理知識、對話、用量及帳單。先私人預覽，準備就緒時透過 Stripe 支付首月。
根據批准資料回答
以您批准的產品、常見問題及政策資料，用馬來語、英語和中文回答。不確定的問題交給員工。
網站與 WhatsApp，支援人工接手
透過網站和符合條件的 WhatsApp 服務客戶。庫存、訂單、付款及交易決定由員工處理。
自選設定，自主管理
自行加入審核知識及規則，或選擇 RM499 設定協助。在工作區管理知識、對話、用量及帳單。先私人預覽，準備就緒時透過 Stripe 支付首月。
月費套餐，自選設定方式
一個品牌，網站與合資格 WhatsApp 共用額度。自行設定免費，RM499 代辦設定為可選服務。
透過 Stripe 按月預付。自行設定免費；WhatsApp 資格及連接另行檢查，超額使用預設關閉。
自行設定
免設定費
自行設定網站聊天。月費由 RM249 起，準備啟用時再付款。
- 建立帳戶及工作區。
- 加入審核知識及回覆規則，進行有限私人預覽。
- 檢查網站是否就緒，選擇套餐並授權 Stripe 自動續費。啟用前支付首月費用。
- WhatsApp 須資格檢查及協助連接，不保證即時啟用。
讓 Nodesify 為您設定
RM499 · 可選，一次性
按約定標準範圍代辦設定，之後訂閱所選月費套餐。
- 確認範圍，再支付 RM499 設定費。
- 我們準備知識、網站及符合資格的渠道。
- 交付後有七個可用日審核，最多 50 次 AI 回覆及 5 次圖片分析。
- 明確驗收後，再支付首月費用並啟用。
可選代辦設定
包含最多 4 小時配置、50 項產品或服務和 50 條常見問題。需要單獨解釋的變體分別計數。您提供準確內容、可讀取資料和存取權限。配置包含 20 個約定驗收場景、1 輪匯總修改和最多 30 分鐘網上培訓。額外內容、OCR、帳戶復原、複雜遷移和整合另行安排。
RM 499一次性 · 已約定的標準範圍
- 月度套餐
Starter
RM 249/月7,000 AI 回覆 · 200 圖片分析1 WhatsApp · 1 Bot · 90 天無活動對話保留期
- 月度套餐
Growth
RM 499/月15,000 AI 回覆 · 500 圖片分析2 WhatsApp · 2 Bot · 180 天無活動對話保留期
- 月度套餐
Scale
RM 999/月30,000 AI 回覆 · 2,000 圖片分析5 WhatsApp · 3 Bot · 365 天無活動對話保留期
Lumo 包含哪些支援？
每月 1 小時日常服務內，包含 30 分鐘知識更新協助。批准後額外工作 RM 120/小時，最低 30 分鐘。馬來西亞時間週一至週五 09:00–18:00，一個工作日內初步回覆；平台故障不作額外工作收費。
開始設定
建立工作區，加入審核資料並私人預覽。準備啟用時透過 Stripe 支付首月費用，或選擇 RM499 代辦設定。
Buying guide · Reviewed English edition
Answer routine questions and keep staff in control
Small teams answering repeated questions about products, hours and business policies.
- What you buy
- A monthly SaaS plan. Set up your workspace yourself or choose optional assisted setup.
- Current access
- The public Lumo website offers workspace signup, preview and a separate paid-activation step. Channel activation depends on eligibility and the current workspace checks.
- Expected output
- A business-knowledge assistant with usage limits and staff control of exceptions.
- Price and scope
- Plans start at RM 249/month. Optional assisted setup is RM 499 within its stated limits.
Follow the work
Lumo homepage captured on 12 October 2026, with the setup labels used at that time. The conversation is illustrative, not a customer transcript. The current live offer was reviewed on 22 October 2026 and includes self-service setup. These examples do not measure resolution rates.
Prepare approved answers
The business owner provides current product information, hours, FAQs and policies. Review the source text before the assistant uses it.
Review point: Business knowledge and product setup
Preview and review
Try ordinary questions, missing information and image questions. Check the answer against its approved source and decide when staff must take over.
Review point: Preview before activation
Operate and improve
Complete the activation checks for an eligible channel. Assign staff to exceptions, correct outdated knowledge and review reply and image usage.
Review point: Channel activation, staff handling and usage
What the examples mean
- Approved question
- Illustrative: “When are you open?” Use the approved hours. If the knowledge has no holiday exception, avoid inventing one and ask staff.
- Uncertain stock
- Illustrative: “Is the blue size available today?” A catalogue is not live inventory. Staff must confirm stock unless an agreed inventory source is connected.
- Image question
- Illustrative: a shopper sends a product photo. Use it to understand the question, then confirm the item and policy from approved information. An image does not establish price, authenticity or stock.
- Staff decisions
- Refund approvals, discounts, payment verification, complaints and other exceptions stay with staff. Agree who responds when the assigned person is unavailable.
Prepare for the next step
- Approved catalogue, FAQs, hours and return or delivery policies.
- A staff owner, required languages and representative customer questions.
- Website and channel access, plus current WhatsApp account information for eligibility checks.
- For assisted setup: up to 50 products, 50 FAQs and 30,000 source-text characters within the agreed setup limits.
Create a workspace → add approved knowledge → preview sample questions → review the selected plan and activation conditions → activate an eligible channel → review exceptions and usage. Optional assisted setup adds agreed preparation, scenario review, one correction round and handover training.
Questions before you proceed
Do I need to pay for setup?
The current public product offers self-service setup without a setup fee. Optional RM 499 assistance has a defined scope. Monthly service and any separate custom work still have their own charges.
How should I estimate a plan?
Use expected enquiries × assumed AI replies per enquiry. For example, 1,000 enquiries × 3 replies = 3,000 replies, before image use. This is a planning assumption, not a resolution or sales forecast. Starter includes 7,000 replies and 200 images per month.
What counts toward the allowance?
Replies and conversations are different units. Image processing has its own allowance and may also use a reply. Review current usage, stop behavior, optional extra usage and any external provider charges before activation. Do not assume unlimited replies or automatic top-ups.
Can I use my current WhatsApp number?
Check eligibility and the supported connection arrangement before making changes to your current account. An included WhatsApp allowance does not guarantee every account, number or coexistence setup will qualify.
Who fixes an incorrect answer?
The business owner keeps source information accurate. Staff should correct outdated prices or policies and review sample answers again. Uncertain requests need a named human owner, including an offline procedure.
What does the setup text limit mean?
The limit is 30,000 characters of source knowledge, not words. Agree the counting and import rules before supplying large files. Standard assisted setup also limits the number of web pages or text files.
Does preview acceptance prove production results?
No. Sample scenarios check the agreed behavior. Real channel delivery, permissions, limits and staff handover need their own checks. A generated reply alone does not demonstrate a resolved enquiry.