Last updated: 2026-10-09 · Version 2026-10-09.1
The core purchase covers one person’s resume, all core templates, clean PDF, Word (DOCX) and TXT exports, subsequent edits and re-exports while the service operates, with no subscription. Additional resumes are purchased separately. This policy forms part of the ResumeForU product terms. Separately purchased add-ons must disclose any additional conditions before purchase.
Nothing here limits a mandatory cancellation, withdrawal, repair, replacement, price-reduction or refund right under applicable consumer law, including the Malaysian Consumer Protection Act 1999. A digital product is not automatically exempt from those rights simply because it is available immediately.
Contact us if a PDF, Word or TXT export will not open, contains a reproducible rendering defect, cannot be downloaded after payment or the same intended purchase has been charged more than once. We will investigate and provide the remedy required by law. Depending on the issue, this may be restoring access, correcting the output without additional charge, a price reduction or a refund. You do not need to buy the same resume again to report a failure.
Where the law gives you a choice of remedies or sets a deadline, that rule applies. Contacting support does not make repair a compulsory first step when you are entitled to a refund. We may request the receipt and enough information to understand the problem; avoid sending unnecessary personal data.
Preview your resume before paying. Outside a statutory cancellation or withdrawal right, we do not offer an unconditional change-of-mind refund for a correctly supplied purchase. You may still contact us about your circumstances; this does not reduce any legal entitlement.
If an applicable law gives you a withdrawal period, you can exercise it within that period by a clear statement identifying the purchase and your intention to withdraw. Email support or write to the address below; no special wording is required. For example: ‘I wish to withdraw from my ResumeForU purchase’, followed by your name, checkout email, purchase date and receipt reference if available.
We do not treat agreeing to general terms, payment or immediate export availability as a blanket waiver of withdrawal rights. An exception applies only if its legal conditions have been met, including any required separate consent, acknowledgement and confirmation. We will handle a valid statutory refund within the required deadline and through the original payment method unless another lawful arrangement is agreed, without imposing an additional processing fee for that statutory remedy.
First and last names can be corrected in the editor for 15 minutes after payment confirmation, then are locked for self-service editing. Check them beforehand, but contact support after that window if there is an error or a lawful name change. We will verify and review the request and explain the available correction or remedy. A name lock does not override data-correction or consumer rights, and a correction request is not permission to transfer the purchase to another person.
If a purchased core feature is discontinued or materially changed, the terms and applicable law determine your remedies. We will not rely on this policy to cancel a purchase commitment without any remedy that is legally due.
Use the support email or postal address below. Include your checkout email, receipt reference if available, a short explanation and the remedy requested. Our first reply is within two business days, Malaysia time (Asia/Kuala_Lumpur, UTC+8). Business days are Monday to Friday, excluding applicable Malaysian public holidays. This is a first-response commitment, not a resolution deadline. We will investigate and respond within applicable legal deadlines. Do not send passwords or full card details. If you cannot access your account, you can still contact us.
You may contact your payment provider about a dispute. Asking us for help first is optional and does not restrict your chargeback or statutory rights. A full refund reverses the refunded purchase’s paid access; it does not delete unrelated purchases or remove other rights. Payment-provider processing can affect when funds appear in your account.
Deleting a ResumeForU profile or closing a Nodesify account does not itself request a refund. Contact support separately about the purchase. Applicable consumer rights remain available after closure. We retain necessary transaction and agreement evidence as explained in the Privacy Notice to handle accounting, refunds, disputes and legal obligations.
Nodesify Technology · 202603004114 (RA0131566-P)
11, Jalan Gunung Lambak 16, Taman Gunung Lambak, 86000 Kluang, Johor, Malaysia
Support: support@resumeforu.com
Data protection: support@nodesify.com